Refund Policy
Neurozoom Refund Policy
Neurozoom orders are presented with a 60-day money-back guarantee. Follow the steps below so support can locate your order and route the request correctly.
60-Day Guarantee
The guarantee window begins from the purchase date shown in the confirmation email. To request help, contact ${company.returnEmail} or ${company.supportEmail} with your order number, checkout email, package selected, and a short explanation. Support may route the request through the official checkout partner because that partner holds the transaction record.
Do not return product before receiving instructions. The returns desk address may vary based on order record and partner processing. Unapproved packages can be delayed or rejected because the warehouse may not have enough information to connect the shipment to the buyer account.
Refund timing depends on the checkout partner, card issuer, and whether the request requires returned product. After approval, allow several business days for the credit to appear. Keep tracking for any return shipment until the refund is complete.
What to Include
- Order number from the confirmation email.
- Email address used at checkout.
- Package selected and purchase date.
- Reason for refund request.
- Photos if the product arrived damaged or incorrect.